SeenAndCited Privacy Policy

This Privacy Policy explains how SeenAndCited collects, uses, stores and protects personal information when you use our website, platform and related services.

SeenAndCited is operated by EU Systems Ltd ("SeenAndCited", "we", "our" or "us").

We are committed to protecting your privacy and handling personal information responsibly in accordance with applicable privacy and data protection laws.

By using the Service you acknowledge that your information will be processed as described in this Privacy Policy.

Account Information

When you create an account we may collect:

• Name
• Email address
• Company or organisation name
• Account credentials
• Team member information

Subscription Information

When purchasing a subscription we may collect:

• Subscription plan
• Billing status
• Payment transaction information
• Account history

Payment card information is processed by our payment provider and is not stored directly by SeenAndCited.

Website & Monitoring Data

When using the Service we may collect:

• Monitored websites
• Competitor websites
• Monitoring configurations
• Prompt monitoring data
• Citation monitoring results
• Visibility reports
• Authority analysis results
• Generated reports

Content & AI Processing Data

When using AI-powered features we may process:

• Prompts
• Generated content
• FAQs
• Articles
• Recommendations
• Action plans
• Visibility reviews
• Regeneration requests

Technical Information

We may collect:

• IP addresses
• Browser information
• Device information
• Login activity
• Usage logs
• Security logs

for operational, security and diagnostic purposes.

We use information to:

• Provide the Service
• Create and manage accounts
• Process subscriptions
• Deliver monitoring results
• Generate reports
• Provide AI-powered functionality
• Improve platform performance
• Maintain security
• Respond to support requests
• Comply with legal obligations

SeenAndCited uses third-party AI providers to deliver certain features.

These providers may process submitted content for the purpose of generating outputs requested by users.

AI providers currently used may include:

• OpenAI
• Anthropic
• Google
• Perplexity
• DeepSeek

Additional providers may be introduced as the platform evolves.

Users should not submit information they are not authorised to share.

Subscription payments are processed through Paddle.

Paddle acts as our payment processor and may collect payment and billing information necessary to process transactions.

SeenAndCited does not store full payment card details.

Payment processing is subject to Paddle's own privacy and security policies.

Customer data is stored using professionally managed cloud infrastructure.

We use reasonable technical and organisational measures designed to protect information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

No internet-based service can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

Users must only add websites that:

• They own; or
• They are authorised to manage, monitor or analyse.

Agencies are responsible for obtaining permission from clients before monitoring client websites through the platform.

We do not sell personal information.

Information may be shared with trusted service providers where necessary to operate the platform, including:

• Cloud infrastructure providers
• Payment processors
• AI providers
• Security providers
• Communication providers

Information is shared only where reasonably necessary to provide the Service.

We may use analytics, monitoring and diagnostic technologies to improve platform functionality, reliability and user experience.

These tools may be provided by third-party service providers.

Any future analytics technologies will be used in accordance with applicable privacy laws and reflected in updates to this Privacy Policy where required.

We retain information only for as long as reasonably necessary.

Unless deletion is requested:

• Account data may be retained for up to ninety (90) days after cancellation.
• Certain records may be retained longer where required for legal, security, financial or operational purposes.

After retention periods expire, data may be deleted, anonymised or aggregated.

Depending on your location and applicable law, you may have rights relating to your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent where applicable

We will consider and respond to privacy requests in accordance with applicable legal requirements.

Requests may be submitted to:

administration@seenandcited.online

Some service providers may process information outside the United Kingdom.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.

SeenAndCited serves customers in multiple countries and regions.

We aim to handle personal information in a manner that is consistent with applicable privacy and data protection laws.

Certain rights and obligations may vary depending on the country or region in which a user is located.

Where local laws provide additional privacy rights, we will make reasonable efforts to honour those rights where required.

SeenAndCited is intended primarily for business and professional use.

Users must be at least 16 years old or otherwise have the necessary authority and permissions required by applicable law.

We may update this Privacy Policy from time to time.

Updated versions will be published on the SeenAndCited website.

Continued use of the Service after updates become effective constitutes acceptance of the revised policy.

Questions regarding this Privacy Policy may be directed to:

administration@seenandcited.online

Privacy-related correspondence received through this address will be reviewed by management and routed internally as appropriate.

SeenAndCited is operated by:

EU Systems Ltd

A company registered in England and Wales.

EU Systems Ltd is responsible for determining how personal information is processed in connection with the SeenAndCited platform.

Questions regarding privacy, personal information or data protection may be directed to:

administration@seenandcited.online